Triage, Score, and Retain — Without Manual Review.

WorkflowFiesta connects Intercom, GitHub, and Jira to classify every support ticket, score account health daily, and trigger onboarding sequences the moment a new user signs up.

Ticket triage from 2 hrs 15 min

Intercom tickets triaged hourly
Churn risk scored daily
Bugs filed to GitHub automatically
WorkflowFiestaMonitoring
Go through today's Intercom tickets and file any bugs to GitHub with reproduction steps.
Processed 23 conversations:
4 bugs filed to GitHub with repro steps extracted
8 feature requests tagged and added to Jira backlog
11 questions auto-replied with help doc links
2 escalations flagged — accounts with MRR > $500
Summarize all|
TICKET TRIAGE

Every Support Ticket Gets Classified, Routed, and Acknowledged Automatically

WorkflowFiesta reads Intercom conversations hourly, separates bugs from feature requests, files bugs to GitHub with reproduction steps, and sends acknowledgments — while your team sleeps.

Triage Results — Last Hour
BUGLogin redirect fails on SafariGitHub #441
FEATUREAdd dark mode supportJira backlog
QUESTIONHow do I connect Slack?Auto-replied
ESCALATIONCancel request — $800 MRRCS Manager
23 processed · 0 manual review needed
CHURN DETECTION

Account Health Scores Update Daily — You Act Before the Cancellation Email

Every morning, WorkflowFiesta scores accounts across login frequency, NPS, open tickets, and engagement. Accounts trending toward churn surface with the exact signals that triggered the score.

Account HealthView All
Nexus Labs$800/mo
No login 8dNPS: 4
HIGH RISK
Acme Corp$600/mo
Trial day 12Never activated
CloudFirst$450/mo
3 open ticketsNo response
5 accounts flagged · 3 emails drafted
ONBOARDING

New Users Enter a Personalized Sequence the Moment They Sign Up

When a trial starts, WorkflowFiesta reads their signup context, enrolls them in the right Intercom sequence, creates check-in tasks in Jira, and notifies your CS team — before anyone opens their laptop.

Onboarding Flow
Signup detected
Welcome email sent
Drip sequence enrolled
Jira: Day 3 check-in
Slack: CS team notified
Executed in 4.2s
BUG EXTRACTION

Reproduction Steps Get Extracted From Tickets and Filed to GitHub Automatically

When a customer describes a bug, WorkflowFiesta identifies it, extracts environment, steps, and expected vs. actual behavior, and creates a structured GitHub issue — no rewriting required.

Intercom Message

"When I click Run on Chrome 121, nothing happens. Expected: test suite starts. Console shows TypeError."

GitHub Issue #441
Environment: Chrome 121
Steps: 1. Click Run
Expected: Suite starts
Actual: TypeError in console

Hourly Ticket Triage

Classify, route, and auto-reply to every Intercom conversation — bugs, features, questions, escalations.

Daily Churn Scoring

Every account scored across 5 signals every morning, ranked and delivered to your team.

Automated Bug Filing

Reproduction steps extracted from support conversations and filed to GitHub automatically.

Onboarding Sequences

New signups enrolled in personalized Intercom drips with Jira check-ins created.

Renewal Outreach

Accounts renewing in 30, 14, and 7 days get personalized outreach drafted automatically.

Escalation Alerts

Conversations with churn signals trigger immediate Slack alerts to the CS manager.

TRUST & COMPLIANCE

Your Customer Data. Protected at Every Step.

Security controls that ship with the platform — not add-ons you configure later.

Customer PII redacted before any AI processing
NPS scores and survey data never logged or exposed
Intercom OAuth credentials encrypted at rest
GitHub tokens scoped to issue creation only
Full audit trail of every ticket action
Escalation alerts fire in real time — not batched
CS team retains approval control before sends
All automations log token cost and execution time
Support conversation content processed in-context only
No customer data used for model training
Onboarding sequences logged with full context
Churn scores calculated fresh daily — not cached stale
Bug extraction preserves original customer language
Role-based access — agents see only assigned accounts
Custom notification thresholds per team member
Export all CS activity logs for compliance review
Need a custom integration for your marketing stack? Let us know →